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AI handles routine questions. People take over when needed.
For SMEs without a dedicated support department: AI answers repeat questions from company information, while staff take over conversations that need judgement.
- One inbox for enquiries
- Answers from company knowledge
- Human hand-offs keep context
PURPOSE & VALUE / AT A GLANCE
Give enquiries an answer and a clear hand-off.
Enquiries are scattered across channels; staff repeat answers and search for conversation history.
Gather conversations in one inbox; AI uses your knowledge base and hands exceptions to staff under configured rules.
Routine questions get an initial response and staff retain the conversation context when taking over.
IN PRACTICE / SEE THE RESULT
See what goes in, and what you get back.
Choose a situation close to your needs.
Your information or need
Customer: “What time do you open on Saturday?” Company information: Saturday 10:00–18:00
HeyCS
Find the answer in confirmed company information and reply on a connected support channel.
Illustrative result
Reply: “Saturday opening hours are 10:00–18:00.” The conversation remains in the team inbox
How this helps: Staff spend less time repeating answers and more time on individual customer needs.
These examples illustrate use and delivery, rather than actual product screens or client results. Content, connections and deliverables depend on the agreed version and scope.
USE SCENARIOHandling repeated campaign enquiries
For example, after a promotion AI answers repeated questions about hours and services using approved information, while staff handle more complex needs.
How it works
- 01
Receive an enquiry
Conversations arrive from the website or connected channels.
- 02
AI answers from knowledge
Handle routine questions supported by company knowledge.
- 03
Staff handle exceptions
Continue the same conversation when human judgement is needed.
This AI-generated use scene is illustrative. Interfaces are not actual product screens or customer installations. Features and delivery depend on the agreed version and scope.
Features and their uses
See the features in the context of real work and where they can help your team.
Answers from your knowledge
Ground replies in company, product and FAQ content, including web pages and PDFs. Added web pages sync automatically on your plan’s schedule.
One omnichannel inbox
Website chat, email and connected social channels in one place — AI and people share the same thread.
Clear hand-off rules
Unconfirmed, off-topic or sensitive questions go to your team — customers never repeat themselves.
Instant replies, 24/7
Answer well-documented questions after hours and lose fewer overnight leads.
Teams and work it suits
- SMEs without a dedicated support team
- Teams receiving enquiries across many channels
- Businesses with after-hours enquiries
Growth, Business and Enterprise each offer a 14-day trial and charge per human agent seat. AI documents and monthly AI reply allowances are shared across the account and do not multiply with extra seats. Channel limits and web sync schedules depend on the plan; WhatsApp/Meta messaging fees are extra. See the HeyCS website for current plans.
Campaign enquiry spikes
Repeated questions on price, availability and scope after a promotion are answered first by AI.
Order and booking questions
The Enterprise plan can connect AI custom tools to your system API for live order or booking information, after integration and access permissions are configured.
What to confirm before starting.
You don’t have to change everything at once. Understand the need, then decide on the next step together.
Choose a plan and trial
Choose Growth, Business or Enterprise on the HeyCS website for a 14-day trial. Your account is created after subscription confirmation.
Prepare knowledge and connect channels
Add company, product and FAQ content, then connect website chat, email and social channels under your plan and third-party permissions.
Set human hand-off rules
Test routine questions and exceptions with staff hand-offs.
Want to know more?
Visit the official product website for full features, getting-started guidance and the latest product information.
Questions and getting started
What happens when AI cannot confirm an answer?
Unconfirmed, off-topic or judgement-based questions follow configured hand-off rules. Staff continue the existing conversation.
Which support channels can be connected?
Connect website chat, email, WhatsApp, Facebook, Instagram and other supported channels under your plan and third-party permissions. Every plan includes the website widget; other channel limits vary by plan. WhatsApp/Meta messaging fees are extra.
How are AI allowances and web sync calculated?
AI knowledge documents and monthly AI reply allowances are shared across the account and do not multiply with human agent seats. Added web pages sync on the plan’s schedule. AI custom tools for live information from your own systems require Enterprise and an API integration.
Can I get started now?
Yes. Choose Growth, Business or Enterprise on the HeyCS website to start a 14-day trial. Your account is created after Stripe confirms the subscription, and new users receive a password setup email. Billing follows your chosen interval after the trial.
