HeyCS
Every new enquiry your marketing brings in — answered.
AI customer service for lean teams. AI answers common questions from your own company information; when it needs judgement or a customer asks for a person, your team takes over in the same inbox and conversation.
Key features
Answers from your knowledge
Replies are grounded in your company, product and FAQ content; web pages and PDFs can be added to the knowledge base.
One omnichannel inbox
Website chat, email and connected social channels in one place — AI and people share the same thread.
Clear hand-off rules
Unconfirmed, off-topic or sensitive questions go to your team — customers never repeat themselves.
Instant replies, 24/7
Answer well-documented questions after hours and lose fewer overnight leads.
Who it’s for
- SMEs without a dedicated support team
- Teams receiving enquiries across many channels
- Businesses with after-hours enquiries
Use cases
Campaign enquiry spikes
Repeated questions on price, availability and scope after a promotion are answered first by AI.
Order and booking questions
Routine status questions no longer need manual look-ups.